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Tuesday, July 29, 2014

Verizon is Still a Curse on the Planet: A Cautionary Tale

I wrote recently about our trouble trying to break our Verizon contract early without incurring an early termination fee.  People had given us some good suggestions, including contacting Verizon's customer service via Twitter and talking to someone in person in a store.  To spare everyone the tedious details, nothing worked, and we're still on the hook for a $550 early termination fee.

Verizon's brilliant idea was that we could get someone else (someone we don't like very much, perhaps?) to assume liability for our phone lines.  This idea completely ignores the reality that the vast majority of people who (a) want cell phones, and (b) can afford cell phones, already have them.  I think Verizon imagines a conversation something like this:

Me:  Good news!  Scott and I are moving to an area with no Verizon coverage!  You now have the rare and amazing opportunity to gain two cell lines and one land line!

Random Enemy:  Oh, wow!  Thanks, Hannah!  Verizon is such an exclusive company that I never would have been able to get service from them if it weren't for you!  I've been waiting for years to be so lucky!

Anyway, I post this as a cautionary tale.  If you are looking for a cell carrier in the US (or looking to switch carriers), and you have even the slightest of doubts as to where you might live during the duration of the contract, do NOT go with Verizon.  Save your money and your aggravation.  Don't bother asking any of their sales representatives questions about terminating the contract, or anything.  Just find another carrier, preferably one without a contract at all.

I sincerely hope that I will find no further reasons to post about Verizon.  We're leaving the US soon, so maybe my next post can be something cheerier, like pictures of our apartment.  Until then...

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